Effective Date: April 29, 2025
At HG Enterprises India, customer satisfaction is our priority. We strive to ensure that every product you purchase meets your expectations. However, if there is an issue with your order, please review our Return Policy below:
1. Eligibility for Returns
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Products are eligible for return only if they are defective, damaged during transit, or incorrectly delivered.
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Return requests must be raised within 7 days of receiving the product.
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The product must be unused, in its original condition, and returned with original packaging, accessories, manuals, and invoice.
2. Non-Returnable Items
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Products damaged due to misuse, negligence, or improper installation are not eligible for return.
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Customized or specially ordered items cannot be returned unless they are faulty.
3. Return Process
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To initiate a return, please contact our customer service team at:
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Phone: +91 9728598505, +91 7303899440
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Email: hgenterprisesindia@outlook.com | info@hgenterprisesindia.com
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Provide details including the invoice number, product details, and reason for the return.
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Our team will review your request and guide you through the return process.
4. Inspection and Approval
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Once the returned product is received, it will be inspected by our team.
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If the product qualifies for return, we will process a replacement or refund as per your preference.
5. Refunds
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Refunds (if applicable) will be processed through the original payment method within 7–10 working days after the return is approved.
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Shipping or delivery charges (if any) are non-refundable unless the return is due to an error from our side.
6. Cancellation Policy
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Orders can be cancelled before dispatch by contacting us immediately.
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Once the product is dispatched, cancellation is not possible; you may then follow the return process if necessary.
7. Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:
HG Enterprises India
Address: Konsiwas Road, Vijay Nagar, Rewari, Haryana - 123401, India
Phone: +91 9728598505, +91 7303899440
Email: hgenterprisesindia@outlook.com | info@hgenterprisesindia.com