Effective Date: April 29, 2025
At HG Enterprises India, we value your trust and aim to provide a transparent cancellation and refund process. Please read the following policy carefully:
1. Order Cancellation
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You can cancel your order before dispatch by contacting us immediately at:
Phone: +91 9728598505, +91 7303899440
Email: hgenterprisesindia@outlook.com | info@hgenterprisesindia.com -
Cancellation requests after dispatch are not accepted. In such cases, the Return Policy will apply.
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Custom-made, special order, or specially procured items cannot be cancelled once the order is confirmed.
2. Cancellation by HG Enterprises India
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We reserve the right to cancel an order under circumstances including, but not limited to, non-availability of stock, inaccurate product information, pricing errors, or unforeseen delivery issues.
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In such cases, a full refund (if any payment was made) will be processed promptly.
3. Refund Policy
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If your order is eligible for a refund (due to cancellation before dispatch, return of defective or wrong items, or cancellation by us), the refund will be processed through the original mode of payment.
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Refunds are usually initiated within 7–10 working days after the cancellation or return is approved.
4. Non-Refundable Conditions
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Shipping charges (if any) are non-refundable unless the cancellation or return is due to our fault (e.g., defective product or wrong item delivered).
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Products that are used, damaged due to customer mishandling, or without original packaging/accessories are not eligible for refund.
5. How to Request a Cancellation or Refund
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Contact our customer care team immediately with your Order Number, Invoice Copy, and Reason for Cancellation or Refund.
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Our team will verify and guide you through the necessary steps.
6. Contact Information
For all cancellation or refund requests, please contact:
HG Enterprises India
Address: Konsiwas Road, Vijay Nagar, Rewari, Haryana - 123401, India
Phone: +91 9728598505, +91 7303899440
Email: hgenterprisesindia@outlook.com | info@hgenterprisesindia.com